SERVE Acrostic
Can You Read Faces and Eyes?

Can You Read Faces and Eyes?

Thirty-two years ago a trial attorney read a distressed look in my eyes and responded in a way that changed the course of my life. The ability to read the emotions in others' eyes is super-valuable today, since so many of the faces we see each day are covered with...

Serving a Barista

Serving a Barista

She was working the early shift at a small Starbucks counter in Dulles Airport. The young barista had probably been up since 4 or 5 a.m., and she already looked worn out. After placing my order with the cashier I stood by the counter while the barista finished the...

Getting Wind Under Your Wings

Getting Wind Under Your Wings

After weeks of nonstop travel, I was running out of energy. As a result I was unusually apathetic as I walked into the conference center for one of my recent presentations. Not a good attitude for teaching relational wisdom. So I began to pray. “Lord, I feel lousy...

The Power of Words

The Power of Words

Do you want to learn how to connect with people? Really connect? To touch others heart-to-heart, life-to-life? To convince them you understand and care about them? To move them toward actions that are right and good and pleasing to God? Then learn how to connect with...

Five Ways to Weave RW into Your Life

Five Ways to Weave RW into Your Life

One of the most popular features of our training program is that we summarize all of our key principles in simple acrostics that can be easily memorized and applied in every day life. Here is a report from a man on how these concepts helped him to respond...

Serving a Barista

Serving a Barista

She was working the early shift at a small Starbucks counter in Dulles Airport. The young barista had probably been up since 4 or 5 a.m., and she already looked worn out. After placing my order with the cashier I stood by the counter while the barista finished the...

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