It’s never smart to offend someone who has discretionary authority over your life. Such as the ticket agent I watched as she juggled an overbooked flight. She was waiting for two couples who had confirmed seats but had not yet appeared at the gate. I was on standby...
Rich, a dear friend of mine, had a horrible conflict with his neighbor, Cynthia. A property line dispute that began with debates in the back yard had evolved into heated arguments. Eventually Cynthia filed a lawsuit. As an attorney and trained conciliator, Rich felt...
Have you ever been in a meeting that was about to explode? You could feel the tension building with each person’s comments and knew it was just a matter of time before the dynamite went off. It might have been a conversation with your spouse or teenager. Maybe it was...
Would you like to move beyond superficial conversation during your Christmas gathering this year? Would you like to connect deeply with your family and friends and hear them share stories about the most meaningful people and events of their lives? If so, give each of...
C.S. Lewis and I have something in common: there was a time when each of us became an embarrassment to our friends. Lewis endured this uncomfortable experience after his wife, Joy, died. Here is what he wrote in A Grief Observed: “An odd by-product of my loss is that...
A while ago, I received a complaint from a woman who I will call Ruth (not her real name) regarding a video clip I used in one of my blog posts. The video is called "It’s Not about the Nail." It features a graphic metaphor built around a woman with a nail in her...
Would you like to move beyond superficial conversation during your Thanksgiving gathering this year? Would you like to connect deeply with your family and friends and hear them share stories about the most meaningful people and events of their lives? If so, give each...
I have dozens of passports, and I need to renew them constantly. No, I’m not James Bond or Jason Bourne. I don’t fly from country to country using alternative identities to evade the NSA, CIA, or MI6. I just love people. I enjoy meeting, understanding, encouraging and...
The last thing you want to hear from your doctor after three battles with cancer is, "I've got some bad news for you." But if those words arrive just two days before Christmas, as they did for me in 2020, it's actually a lot easier to put them in an eternal context....
Would you like to move beyond superficial conversation during your Thanksgiving gathering this year? Would you like to connect deeply with your family and friends and hear them share stories about the most meaningful people and events of their lives? If so, give each...