It’s never smart to offend someone who has discretionary authority over your life. Such as the ticket agent I watched as she juggled an overbooked flight. She was waiting for two couples who had confirmed seats but had not yet appeared at the gate. I was on standby...
This Sunday is Mother’s Day. If you’re tired of doing the same “card and gift” routine, allow me to suggest something that will blow your mother (or your wife) away ... something she will remember with glad tears for the rest of her life. Since she devoted much of her...
In 1997, Jack Nicholson and Helen Hunt won Academy Awards for Best Actor and Actress for their roles in the romantic comedy, As Good As it Gets.* Throughout the movie, Helen Hunt demonstrates one of the most powerful ways to influence others. Before I describe her...
The last thing you want to hear from your doctor after three battles with cancer is, "I've got some bad news for you." But if those words arrive just two days before Christmas, as they did for me in 2020, it's actually a lot easier to put them in an eternal context....
Thirty-two years ago a trial attorney read a distressed look in my eyes and responded in a way that changed the course of my life. The ability to read the emotions in others' faces and eyes is incredibly valuable in every part of daily life. If you keep reading,...
She was working the early shift at a small Starbucks counter in Dulles Airport. The young barista had probably been up since 4 or 5 a.m., and she already looked worn out. After placing my order with the cashier I stood by the counter while the barista finished the...
After weeks of nonstop travel, I was running out of energy. As a result I was unusually apathetic as I walked into the conference center for one of my recent presentations. Not a good attitude for teaching relational wisdom. So I began to pray. “Lord, I feel lousy...
Do you want to learn how to connect with people? Really connect? To touch others heart-to-heart, life-to-life? To convince them you understand and care about them? To move them toward actions that are right and good and pleasing to God? Then learn how to connect with...
One of the most popular features of our training program is that we summarize all of our key principles in simple acrostics that can be easily memorized and applied in every day life. Here is a report from a man on how these concepts helped him to respond...
It’s never smart to offend someone who has discretionary authority over your life. Such as the ticket agent I watched as she juggled an overbooked flight. She was waiting for two couples who had confirmed seats but had not yet appeared at the gate. I was on standby...