After mediating hundreds of divorces, lawsuits, forced pastoral exits and church splits, I have learned that these types of conflicts usually involved one or more parties who lacked three critical character qualities: humility, teachability and flexibility. To put it...
It’s not often that an attorney loses a lawsuit, along with her two million dollar contingency fee, and yet walks away satisfied. I’ve seen similar satisfaction with employees who didn’t get a promotion. With church members who disagreed with their pastors. And with...
After two painfully intense mediation sessions, Dave and Don were still miles apart and more bitter than ever. Best friends since high school, Don had hired Dave to manage his construction crews. Working long hours together, they built a highly successful company. But...
How would you feel if God enabled you to use simple relational skills you learned at church to solve a million dollar problem for your employer? That’s exactly what a woman named Diane did when she stepped in to resolve an employee conflict that had stumped her...
The stress on healthcare workers is increasing exponentially as the COVID-19 pandemic spreads around the world. Even in the best of times, healthcare workers face a multitude of relational, emotional and physical challenges, including compassion fatigue, emotional...
I’ve seen a lot of leadership transitions over the past thirty years. Like the characters in an old Clint Eastwood western, they generally fell into one of three categories: The Good, the Bad, and the Clumsy (which often turned ugly). Bad Transitions Bad transitions...
I failed a coworker. Badly. No, not just badly … very badly. It took me a while to face it. When I finally realized what I’d done, embarrassment kept me from going to talk with him right away. So now I was doubly wrong. Failed to support him, and failed to admit it...
In today’s movie clip, Will Smith demonstrates the enormous benefit relational wisdom (RW) can have in the workplace. The clip comes from the movie Pursuit of Happiness. It is based on the true story of Chris Gardner. In the weeks leading up to this scene, he ran out...
Would you like to find an investment that consistently produces a return of $1.50 to $6.85 for every dollar you invest? What if that investment had the additional benefit of making your business, church or nonprofit run more smoothly and producing more creative, loyal...
Hidden Figures is one of the best movies I’ve seen in years. This recent release portrays the remarkable character and accomplishments of three brilliant African-American women who played key roles in one of the greatest engineering operations in history: the launch...