The stress on healthcare workers is increasing exponentially as the COVID-19 pandemic spreads around the world. Even in the best of times, healthcare workers face a multitude of relational, emotional and physical challenges, including compassion fatigue, emotional exhaustion, moral distress, conflict with peers and administrators, long and erratic hours, family disruption and eventual burnout…(Read More)
I’ve hired many people … and fired only a few. My best co-workers thrived because of three key character qualities. The disappointing ones struggled because they lacked the very same qualities. I’ve noticed an identical dynamic in friendships, marriages and ministries, all of which either thrived or withered to the degree that people…(Read More)
I’ve seen a lot of leadership transitions over the past thirty years. Like the characters in an old Clint Eastwood western, they generally fell into one of three categories: The Good, the Bad, and the Clumsy (which often turned ugly). Bad Transitions Bad transitions usually involved one or more players with malicious motives. Like…(Read More)
No Excuses
by
I failed a friend. Badly. No, not just badly … very badly. It took me a while to face it. When I finally realized what I’d done, embarrassment kept me from going to talk with him right away. So now I was doubly wrong. Failed to support him, and failed to admit it even when…(Read More)
In today’s movie clip, Will Smith demonstrates the enormous benefit relational wisdom (RW) can have in the workplace. The clip comes from the movie Pursuit of Happiness. It is based on the true story of Chris Gardner. In the weeks leading up to this scene, he ran out of money and has been trying…(Read More)
Would you like to find an investment that consistently produces a return of $1.50 to $6.85 for every dollar you invest? What if that investment had the additional benefit of making your business, church or nonprofit run more smoothly and producing more creative, loyal and productive employees? Here it is: simply provide your…(Read More)
Hidden Figures is one of the best movies I’ve seen in years. This recent release portrays the remarkable character and accomplishments of three brilliant African-American women who played key roles in one of the greatest engineering operations in history: the launch of astronaut John Glenn into orbit. As a former mechanical engineer who…(Read More)
After two fruitless mediation sessions, Dave and Don were still miles apart and more bitter than ever. Best friends since high school, Don had hired Dave to manage his construction crews. Working long hours together, they built a highly successful company. But then a series of management disagreements escalated into a heated argument that resulted…(Read More)
It’s not often that an attorney loses a lawsuit, along with her two million dollar contingency fee, and yet walks away satisfied. I’ve seen similar satisfaction with employees who didn’t get a promotion. With church members who disagreed with their pastors. And with children who could not escape discipline. The relationship-saving…(Read More)
Deputy Matt Holman saved the life of a homeless man staggering toward destruction. His name was Robert Morris. He’d lost his family, become an addict, and was living in a tent in the woods … until it was washed away late one night in a flood. As Mr. Morris reported in a recorded 911 call…(Read More)
When I graduated from college, I was hired by a medical R&D company that was developing an advanced kidney dialysis machine. Within one year I was promoted to serve as the project manager. That’s when the trouble started … Within 24 hours of my promotion, I realized I had zero training on how…(Read More)
I often warn people that when they start studying relational wisdom, God is likely to give them homework. That’s what happened last week to a young woman I’ll call “Susan” (all names changed), who just shared this story with me. Susan’s boss, Barbara, asked her to make travel arrangements for a trip…(Read More)
Last week a young McDonald’s fast-food worker named Kenny provided a magnificent example of compassion. His selfless act was described by Destiny Carreno, whose report has been viewed over 2.3 million times on Facebook and other social media. Here is what she wrote: Seeing this today brought tears to my eyes! Compassion…(Read More)
Thomas Edison never claimed to be a Christian, but he did a better job of demonstrating forgiveness than many believers do. When Edison and his staff were developing the incandescent light bulb, it took twenty-four hours to manufacture a single bulb. One day he handed a new bulb to a young errand boy and…(Read More)
I love it when ordinary Christians use simple biblical principles to solve relational problems that have stumped corporate presidents and highly trained professionals. That’s exactly what a woman named Diane did when two coworkers were about to lose their jobs. Here is the testimony she shared with me. I recently learned about two scientists…(Read More)
This presentation took place at the 2015 Convene Summit in Newport Beach, California. Convene’s mission is to “connect, equip, and inspire Christian CEOs and Business owners to grow exceptional businesses , become higher-impact leaders and honor God.” A follow up interview that addresses questions about applying RW in the workplace…(Read More)
One of the many joys I had last year was seeing my 20-year-old son teaching relational wisdom to business managers and top high school students. RW in the Workplace In November, Jeff and I flew to California, where we had the privilege of presenting a Discovering RW Seminar to twenty-five managers and…(Read More)
It’s not often that an attorney loses a lawsuit, along with her two million dollar contingency fee, and yet walks away satisfied. I’ve seen similar satisfaction with employees who didn’t get a promotion. With church members who disagreed with their pastors. And with children who could not escape discipline. The relationship-saving…(Read More)
I’ve seen a lot of leadership transitions over the past thirty years. Like the characters in an old Clint Eastwood western, they generally fell into one of three categories: The Good, the Bad, and the Clumsy (which often turned ugly). Bad Transitions Bad transitions usually involved one or more players with malicious motives. Like…(Read More)
Someone on my team had blown it. Not ethically or morally. He had simply taken too long to complete some significant tasks, which put one of our clients in an awkward position in a mediation case. Our staff member’s attempts to apologize to the client seemed to fall on deaf ears. Since the “buck…(Read More)
Ben was one of the most gifted and yet deeply flawed executives I’ve ever encountered. When I was asked to mediate tensions within the leadership team of his organization, it became evident that every person on the team was contributing to the problem to some degree. But as mediation continued, it became clear that…(Read More)
In today’s movie clip, Will Smith demonstrates the enormous benefit relational wisdom (RW) can have in the workplace. The clip comes from the movie Pursuit of Happiness. It is based on the true story of Chris Gardner. In the weeks leading up to this scene, he ran out of money and has been trying…(Read More)
No Excuses
by
I failed a friend. Badly. No, not just badly … very badly. It took me a while to face it. When I finally realized what I’d done, embarrassment kept me from going to talk with him right away. So now I was doubly wrong. Failed to support him, and failed to admit it even when…(Read More)
